Frequently asked questions

Anyone facing challenges with addiction, hardship, homelessness, or other life pressures can contact us. You don't need to meet specific criteria — if you're going through a difficult time and want support, we're here.

Not always. Some services (like the Kitchen, Laundrette, and Boutique) are drop-in and don't need a referral. For counselling and the Life Choices program, a referral helps us understand your situation, but you can also refer yourself directly.

Use our online referral form or call (02) 8717 0999. Referrals can come from the person seeking support, a family member, or a professional (GP, case worker, corrections officer, etc.).

We aim to respond to all enquiries within 2 business days. If you need help urgently, please call us directly on (02) 8717 0999, or see our Need Help Now page for 24/7 crisis lines.

Yes. What you share with an Oakdene counsellor or staff member is confidential, with a few important exceptions we're required by law to disclose (serious risk of harm to yourself or others, subpoena, or child protection concerns). Your counsellor will explain this at your first session.

Most Oakdene services are free. Some community services (like the Ladies Boutique) ask for a gold coin donation. We'll always be upfront about any cost before you start.

We offer individual counselling, gambling counselling (via Catholic Care), and group programs. Our counsellors have specialist training in addiction, recovery, trauma, and mental health.

Typically 50–60 minutes. Your counsellor will talk with you about frequency — weekly, fortnightly, or as needed.

A 6-week group program focused on recovery, life skills, and peer connection. See the Life Choices page for details.

A structured rehabilitation program combining counselling, group sessions, 12-step support, and peer mentoring. See the Outpatients Program page for details.

Yes. Several of our staff speak languages other than English, and we can arrange an interpreter if you let us know when you contact us. Our AA / GA meetings include Spanish-speaking sessions.

Tuesday, Wednesday, and Thursday, 12pm–2pm. Free nutritious meals are available to eligible community members.

Tuesday to Thursday, 12pm–2:30pm (last entry 1pm). Washing, drying, and detergent are provided free.

Yes. Staple Food Packs are available every Friday, 12pm–1pm.

A warm, private space offering quality clothing and salon services for women, by appointment. No woman is turned away due to financial difficulty.

Most drop-in community services don't need a booking during open hours. Ladies Boutique and counselling are by appointment.

Submit our volunteer application form. We'll get back to you within 2 business days to arrange a brief conversation.

No. We value willingness, reliability, and a caring approach more than prior experience. We'll support you in your role.

Yes — we offer structured corporate volunteering days. See the Corporate Volunteering page or get in touch.

For some volunteer roles (especially those involving clients or children), yes. We'll discuss this during your application.

Yes — donations of $2 or more are tax-deductible, subject to our DGR status.

Yes — see our Support Us page for one-off or monthly giving options.

Email admin@oakdenehouse.org.au or use the cancellation link in your donation email.

Oakdene operates lean. Over 90% of donations go directly to service delivery.

Email admin@oakdenehouse.org.au or use the contact form and select "Partnership or organisation enquiry".

29 Vine Street, Fairfield NSW 2165. Parking is available via the Fairfield RSL open-air car park at the corner of Vine and Bertha Streets.

The centre is open Monday to Friday during business hours. Individual services have their own hours — see the Contact page for the full schedule.

Yes. Oakdene House Foundation is a registered Australian charity with the ACNC. ABN 90 151 950 926.

Oakdene's services are open to everyone regardless of religion, background, or beliefs.

See our Privacy Policy. In short: we collect only what we need to support you, keep it secure, and don't share it without your consent except where required by law.

Yes — you can request access to your records at any time. Contact us at admin@oakdenehouse.org.au.